FAQs

Ordering

 

What payment methods does Avesso accept?

 We accept Paypal and Visa, MasterCard, American Express, Discover, JCB, and Diners Club debit and credit cards.

 

I have a question about my order or something else, what should I do?!

 E-Mail us at infoavesso@avesso.com. We are here 9:00am to 7:00pm PST. We will gladly answer any of your questions about Orders, Order Modifications, Shipping, Returns, & Cancellations. You can pretty much ask us anything and we will get you answers!

 

 

Shipping

 

When will my order ship out?

 Depending on the availability of the item, your order will ship out no later than 48 hours from your purchase date. If anything were to change, we will contact you. Orders placed after 12pm PST on Friday will be processed the following Monday morning, major Holidays excluded.

 Expedited orders will be processed and shipped out same day when placed by 12pm PT.

 

Where does your clothing ship from?

 All orders ship from our Los Angeles warehouse.

 

 How long does it take my order to arrive? Can it be expedited?

 All domestic orders ship absolutely free via UPS Ground and take 5-7 business days to arrive unless otherwise stated. At checkout, you can choose UPS 2-Day expedited shipping for $20 or UPS Next Day for $40, excluding weekends.

 Unfortunately, we cannot ship to P.O. Boxes or A.P.O. Boxes

 

Does Avesso ship internationally?

 Unfortunately, we do not ship internationally yet.

 Please visit our Stockists page to see witch boutiques carry Avesso in your country.

 

 

Returns & Exchanges

 

Returns

 If for any reason you are not 100% happy with your Avesso purchase, we will gladly accept returns and credit the purchase back to the original form of payment for items returned within 30 days of purchase. We will only accept items that are returned unworn and undamaged with tags still attached. An in-home try-on is perfectly acceptable. To make a return, simply contact us at infoavesso@avesso.com to request a prepaid shipping label. Returns must be mailed to: Avesso, 2416 West Victory Blvd. #603 Burbank, California, US 91506.

 All markdown items are considered Final Sale and cannot be returned or exchanged.

 

 Exchanges

 We except changes within 30 days of purchase. We will only accept items that are returned unworn and undamaged with tags still attached. An in-home try-on is perfectly acceptable. To make an exchange, request a prepaid shipping label and exchange form at infoavesso@avesso.com and send the item with the completed exchange form. Once we receive the item, we will notify you via email if the item requested is available. We cannot guarantee stock. If the item requested is not available, we will credit the purchase back to the original form of payment.

 

 

Fit, Sizing and Care

 

What size should I get?

 Sizing varies from brand to brand. Check our Women's Sizing Guide to find out what size in   Avesso works best for you.

 

 Where can I try things on?

 You can check out our Stockists page to see the nearest boutique to you that carries our exclusive Avesso garments.

 

 What are the care instructions for my new garments?

 Each Avesso piece has different cleaning instructions. Please always check the care label before cleaning. If you have any questions or need suggestions on how to clean your pieces organically, just contact us and we’ll gladly help you out.

 

 

Other Stuff

 

How do I stay up to date?

 Become a Member and sign up to our newsletter; don't worry; we won't bombard you with constant e-mails.

 

 I’d like to sell Avesso in my store/boutique, what do I do?

 Contact our wholesale team using infoavesso@avesso.com. We are always happy to make new friends and partners. Someone will get back to you about opportunities and possibilities.

 

 Where is your clothing made?

 All of our unique designs are created out of our Los Angeles location and all of our manufacturing is done in downtown Los Angeles.

 

 Avesso means 'Reversible' in Portuguese...but why a Brazilian name?

 Our founder and designer, Maira Cordeiro, is Brazilian. She moved stateside in 2013 and began creating Avesso when she saw a real need in the marketplace for fashionable, practical, eco-conscious clothing.